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Return Policy

Return Policy

His and Her ScentsShop — Return Policy

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a store credit or an exchange. Please see below for more information on our return policy.

RETURNS

 All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and label attached.

RETURN PROCESS 

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

St Ellis house
Suite no 114
Attn.: Returns
Wabera street
Nairobi
Kenya

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process you return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged.

  • Any product that has been opened and/or used.

For any defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange

Please Note

  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

 If you have any questions concerning our return policy, please contact us at:

0707 495 067

[email protected]

 

 

+254 (0)707495067
+254 (0)715993703
EMAIL US

 © 2018. His & Her Scents Ltd.  All rights reserved.