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FAQ

FAQ

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ARE YOUR PRODUCTS ORIGINAL & GENUINE?

Yes, all our products are original and genuine.

CAN ONE RETURN PRODUCTS?

Due to the nature of products that we sell, goods once sold cannot be returned or exchange. Please confirm your order before checking out.

HOW TO BUY PRODUCTS USING MPESA?

Once you have added all your products to the cart, proceed to checkout and select the mode of payment as Mpesa. You then send the amount indicated as your total bill to Mpesa, Lipa na Mpesa, Buy goods and services , enter the till number 494079 and press okay. Once you do this, complete the transaction. We will then confirm receipt of your order and process it for dispatch within 48 hours. Our representatives will call you to confirm your order and delivery address.

+CAN I USE PAYPAL ACCOUNT TO PAY FOR PRODUCTS?

Yes you can. At checkout, choose your payment option as PayPal and proceed with the rest of the instructions

CAN I MAKE AN ORDER AND PAY WHEN I COME TO THE STORE?

Yes you can. We have two stores: Sasa Shopping Mall along Moi Avenue next to Mt. Kenya University Lower Ground Floor, Shop G6 and St. Ellis House along Wabera Street next to Nakumatt City Hall, first floor, room 114.

DOES DELIVERY COST VARY FROM LOCATION TO LOCATION?

No. All orders outside Nairobi CBD attract a standard delivery fee of Ksh 200.

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY PRODUCTS FROM THE TIME I PLACE MY ORDER?

Once you have placed your order and we receive your payment, please allow 48hours for your order to be processed and dispatched. Our representatives will get in touch with you to confirm the delivery location. For orders outside Nairobi, deliveries may take longer depending on the courier services used.

DOES DELIVERY COST VARY DEPENDING ON NUMBER OF PRODUCTS BOUGHT?

No it does not. All orders outside the Nairobi CBD attract a delivery cost of Ksh 200. Orders within the CBD are delivered for free.

HOW TO CREATE AN ACCOUNT IN THE WEBSITE?

If you would like to create an account, click on the account icon on the top right of the website and follow the instructions.

CAN ONE BUY GOODS WITHOUT CREATING AN ACCOUNT IN THE WEBSITE?

Yes. However, you will be required to provide your details at checkout out to facilitate the delivery.

+254 (0)707495067
+254 (0)715993703
EMAIL US

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